Support

Questions about Ma, or something not working as expected? Check the FAQ below, or send us a message directly.

Frequently asked questions

What does the name "Ma" mean?

Ma (間) is a Japanese word for the meaningful pause or space between things — the silence between notes in music, the space in a room that lets you move through it, the pause in conversation where something is understood without being said. It is not emptiness; it is the interval that gives shape to what surrounds it. The app takes its name from that idea: your logged days are not just isolated data points — it is the space between them, the patterns, gaps and rhythms, where the real understanding happens.

How do I change my wake time?

Open Settings → Profile → your profile, and change the wake time directly in the profile editor. Ma counts your day boundary four hours before that time, so the change affects when a new day starts in your logs.

Can I add more people, like family members?

Yes — under Settings → Profiles you can add more profiles (family member, pet, friend or other) and switch between them. Each profile has its own logged data, entirely separate from the others.

How do I connect Garmin, Apple Health, Strava or a heart rate watch?

Under Settings → Integrations you'll find every source Ma can sync from automatically (Garmin, Apple Health/Health Connect, Strava, intervals.icu, Hevy). Connect each source separately — they then sync in the background as long as they're turned on.

How do I mark a sick day or a trip?

Log it under Events (in Log or Quick log) → Illness or Travel. Sick days are automatically excluded from all trends and connections — the data stays in your history, it just doesn't count towards the analyses.

What's included in Premium?

Premium gives you access to Meowl (the AI coach in chat) and the AI-generated weekly summaries in Insight. Logging, charts, experiments and Balance are free for everyone. You manage your subscription under Settings → Account.

How do I delete my account?

Under Settings → Account you'll find "Delete my account" at the bottom. It permanently deletes the account, your profiles and all logged data, and cannot be undone. If you're not the owner of a shared profile, the other members who share it are unaffected.

How do I send feedback, a bug report or a suggestion?

Use the form below, or under Settings → Account in the app you'll find the "Send feedback" row, which opens your mail app directly. Feel free to mention whether it's a bug, an idea or a question, so we can help you faster.

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Didn't find what you needed? Send us a message and we'll get back to you by email.

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